Web Usability

Web usability refers to how easily users of a web site can achieve whatever it is they want from the web site.

Five dimensions of web usability:

  • Learnability : How easy it is for users to accomplish basic tasks during first visit?
  • Efficiency : Once users have learned the design, how quickly they perform task?
  • Memorabilty : When users return to the design after a period of not using it, how easily they can re-establish proficiency?
  • Errors :How many errors do users make, how severe are those errors and how easily they recover?
  • Satisfaction : How pleasant is it to use the design?
Web site Characteristics Dimensions
Content
1. Presence of Decision Aids Does the web site provide help for decision making?
2. Information on Products and services Does the web site provide information on product and services?
3. Information on the firm Basic information on the company, background etc. How often is the web site updated? Is there a "what's new"
4. Frequent update of content How often is the web site updated? Is there a "what's new" section or a section introducing new products, catalogues?
5. Frequently Asked Questions(FAQ) Does the web site provide frequently asked questions on section on product-related question or the company?
6. Company contact Information Does the web site offer any way to contact the company via mail, e-mail, phone or fax?
Design
1.Complexity of Navigation What type of navigation structure is deployed in the web site?
2 .Presence of site index / help Does the web site provide an index / help page?
3. Use of multimedia What type of multimedia does the web site use? Are there heavy graphics, animations, sound and videos?
4. Search function Does the web site have search function?
Privacy
1. Privacy statemen Does the web site provide privacy statement with notice, choice, access, security, and enforcement?
2.Use of third party privacy seals Does the web site provide third party privacy seal that reinforce privacy?
Security
1. Provision for individual user accounts and password Does the web site provide opportunities to create individual account with logon-id and password?
2. Presence of mechanism for making online as well as offline financial transactions Does the web site provide opportunities to make no online transactions?
3. Use of secure mode of data Does the web site provide secure modes of data transmission such as SSL, HTTP, Encryption etc.?

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Our mailing address - Japuram Inc. 1900 Camden Ave, Suite 201, San Jose, CA 95124 Please call us at (408) 641-4983